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Relationships are at the heart of social media success for your business. Your online strategy must include the concept in some form and you should keep track of how much return on investment those relationships are bringing to your business.

To some people, establishing relationships with others may not be an easy thing to do. It is extremely important to understand, if you are going to get anywhere with increasing your business’ revenue, you need to establish solid, substantial, mutually-beneficial relationships. There are several principles you should follow so you can enrich your business relationships.


As you are probably aware, authenticity will never be overrated. People know when you are being authentic and they know when you are not being authentic. Authenticity is spoken about a great deal – many people are using it as the latest buzz term when speaking about social media marketing. If you are truly authentic, you will see positive results and people will respond to what you are offering.

If you are authentic, that means you also are transparent. If you are transparent, you won’t withhold negative feedback you might receive about your business. In fact, you should bear in mind you stand to learn a great deal from whatever negative feedback you receive. People will respect you a great deal if you can take negative feedback, learn from the situation and improve upon what you are offering based on that feedback. In every business, there will be some negative feedback. It is not about the presence of the information; it is about what you do with it and how you learn from it.

Build Trust With Others

When it comes to doing business online, you need to establish relationships with others and you need to build trust on both sides. If people don’t trust you, they won’t interact with you and they won’t buy anything from you. Not only do you want to build relationships that are solid and will stand the test of time, you also want to turn your business connections into loyal clients. This takes time.

Loyal clients are not built in a day. If you manage to acquire loyal clients, another benefit is they will most likely tell their friends and colleagues about you and your business.

A great deal of your business’ success will come from word-of-mouth and that sort of loyalty will go a very long way. If you are going to succeed at developing that sort of relationship with your clients, you must be sure to communicate clearly at all times and always be sincere and transparent.

Be Good to Your People

Because the success of social media depends on relationships succeeding, you need all of the advocates who you can get a hold of. People who are willing to share your information are very powerful people for your business. You should do everything possible to make sure they continue to be advocates.

Behave Humanly

You should always treat other people the way you would like to be treated. Always recognize and acknowledge the value that other people with whom you interact professionally have for you. There are so many different ways in which you can deepen your relationship with other people. For example, if you have attended an event with one of the people with whom you share a professional connection, it is a good idea to follow up with that person after the event. You shouldn’t wait for the other person to initiate a meeting. You already have common ground – all you need to do is expand upon it. You have a wealth of connections. You just need to tap into it and start connecting.


Relationships are at the heart of social media – that’s why it works. The more solid relationships you are able to build and the more loyal clients you acquire, the better it will be for your business. When it comes to someone needing what you are offering, you want to be in the forefront of his or her mind. You want to position yourself as a subject matter expert and the way to do that is by developing as many top-quality relationships as possible. You want the relationships you have to be substantial. Just because they are established online doesn’t mean they aren’t significant. It is important to give the proper attention to your relationships and devote as much time as you need to make them stronger and stronger.

Michael Cohn is the founder and Chief Technology Officer (CTO) of CompuKol Communications. He has more than 25 years of experience in IT and web technologies. We are pleased to provide you with the insightful comments contained herein. For a free assessment of your online presence, let’s have coffee.

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